Say you take your beloved 2007 BMW Z8 Roadster to a BMW Dealership here in Lancaster. You describe the funny noise to the service advisor and hand over your keys. They say they’ll call when they have some information. You ask who will be working on your car; but it's not that simple at the large dealerships. With many technicians working at any given time, and the assembly line production environment, it's hard to know who your beloved BMW will be entrusted too.